This introduction level workshop offers a rich foundation for understanding the concepts and qualities involved in Emotional Intelligence in the workplace and especially in leadership impact. Participants will engage in experiential learning, practices, reflections, and exercises around the 5 Components of Emotional Intelligence as delineated and researched by psychologist, Daniel Goleman:
- Self-awareness – This is the foundation on which the other components are built, and involves our ability to recognize and understand our own moods and emotions, needs, and drives, as well as their effect on others
- Self-regulation – entails our ability to control or redirect disruptive impulses and moods especially that may not serve us or contribute to the outcomes we are seeking, and involves our ability to suspend judgment and to think before acting. Hallmarks include trustworthiness and integrity; comfort with ambiguity; and openness to change.
- Motivation – focuses on the development and connection to our internal vision and motivation that can be an anchor, grounding us and helping us focus and navigate our lives and work, especially in times of uncertainty and conflict.
- Empathy – entails the ability to understand the emotions of others as well as the skill in being able to respond to people from this place of emotional understanding.
- Social skills – involve effectively managing relationships and building networks, as well as an ability to find common ground and build rapport.
2) Emotional Intelligence for Improving Communication and Transforming Conflict (Advanced Level)